FAQ

Orders

When will my order ship?

We ship within 1-2 business days from our LA warehouse Monday-Friday, if your item is in stock. For items on pre-order, this time will vary.

How long will it take to get my order?

We ship using UPS for domestic orders within the United States. Unfortunately, we do not currently ship internationally at this time. The time it takes to receive your order will vary based on your location and the carrier. You will receive tracking information in your confirmation email after you place your order.

Will you price adjust?

Unfortunately we cannot price adjust but you’ll find the best prices are right here on our website. We strive to keep our prices competitive with other retailers. If an item goes on sale or is reduced after you purchase it, we will not refund the difference.

What forms of payment do you currently accept?

We accept all major credit cards, Apple Pay and Paypal. We do not accept checks.

Do you provide return labels for returns?

No. Unfortunately this is not an option for us right now. We are working hard to improve this.

Do you sell gift cards?

Yes you can buy gift cards here {{include link for gift cards}}

How do I change or cancel an order?

To change or cancel an order before it ships, please email hello@ceotintimates.com

I have a problem with my order..

We want you to be completely satisfied with your order! Please email hello@ceotintimates.com so we can help fix the problem.

An item I wanted has sold out… What should I do?

We hate it when that happens! Sometimes we get returns on sold out styles. Sign up for our wish list by entering your email address on the product page and we will notify you if that item comes back in stock.

Are sale items final sale?

Yes - all sale items are final sale. No exceptions.

Can I combine two or more discounts?

There are only one promo code or discount available per order at this time.

Sizing & Garment Care

What size am I?

We use the following measurements as a general guide. If you need any help picking sizes you can always speak to one of our associates using the online chat tool during business hours.

US Size Guide

 

Size

Bust

Natural Waist

Hip

XS

32″

24″

34″

S

34″

26″

36″

M

36″

28″

38″

L

38″

30″

40″

XL

40″

32″

42″

 

International Conversion Guide

 

SCF

US/CAN

AUS

UK

EU

IT

JAP

XS

0

6

4

32

36

5

S

2

8

6

34

38

7

M

4

10

8

36

40

9

L

6

12

10

38

42

11

XL

8

14

12

40

44

13

 

How do I care for my garment?

The care instructions will be on the care tag on the inside of each garment. Typically, we recommend a delicate wash and to air dry your garments.


For robes, we always recommend dry-cleaning to avoid disappointment! Most of our garments are made from delicate textiles, which can be easily ruined if washed incorrectly. For more specific enquires on our fabrics & how to care for them please email our customer service team at hello@ceointimates.com

 

 

Shipping

How much does shipping cost?

The cost will be displayed at checkout.

Do you ship on the weekend or during U.S Holidays?

No. We only ship Monday-Thursday during regular business hours. To ensure your item ships before the weekend please be sure to place your order before 2 pm PST on a Thursday. All orders placed after this time will be shipped the following Monday.

I have a P.O box. Can my item be shipped here?

No unfortunately we cannot ship to PO boxes

Which countries do you ship to?

Currently we ship worldwide excluding Russia.

Are taxes and duties included in my order total?

California residents will need to pay their taxes at checkout, for all other U.S residents no taxes will be due upon checkout.

Depending on the value of your order, international customers may be required to pay duties and taxes upon arrival of the goods in their country. Please check with your local customs office for up to date information on this matter. CEO Intimates is not responsible for any taxes or duties that customs offices may require.

How long will my order take once it ships?

  • California Residents – 1-2 Business days
  • U.S Residents – outside of
  • CA 3-7 business days
  • Australia – 3-7 Business Days
  • U.K – 3-7
  • Business Days
  • Canada – 3-7 Business Days
  • Europe – 3-7 Business Days
  • Asia – 3-7 Business Days
  • New Zealand – 5-10 Business Days

*Once the package is released to our shipping carriers we have no control over the time a package may take. Please keep in mind holidays, natural disasters and strikes may delay shipping times.

 

Refunds & Exchanges

What is your online return policy?

If you are not in love with your new purchase for any reason, we are happy to refund the cost of your item(s) as long as the item is in new, unworn condition with all tags attached. We will not accept any items that appear used or worn- this is up to our discretion.

Click on the Returns link at the bottom of this paragraph and request a return within 14 days of receiving your order. Once return is approved, you will be emailed a return number that must be written clearly on the outside of your return package. You have another 7 days to get the package to our office. Packages without return numbers will be refused. Return approval can take up to 2 business days. This will not affect your time to return the item(s). Each item that is being returned needs its own return number but multiple returns can be shipped together. After we receive and process your return, which can take up to 5 days, you will be notified via email once you have been refunded. Money credited to your account may take up to 30 days, depending on your bank. Returns

 

What if I need to exchange something for a different size or color?

Please email returns@ceointimates.com to make sure we have the correct items in stock first.

Where do I ship my returns?

Once you receive an RA # please send your item back to us at

ATTN: Returns

*The shipper is responsible for all charges when returning. You may use any carrier you’d like but we encourage you to get a tracking number as we are not responsible for any packages lost en route to us.

 

Careers

I want to work for CEO Intimates, who can I speak to?

Aw, thank you, we are flattered! Unfortunately, we are currently not hiring. All job openings will be posted on our website or social media outlets when available. In the meantime, please send your resume to hello@ceointimates.com and we will contact you next time we have an opening.

x